A letter to the FTC
co-authored by executives from Consumer Reports, the Ralph
Nader-founded Center for Auto Safety and the Center for Auto Safety, as
well as a former NHTSA Administrator, asks that the federal regulator
investigate Mercedes-Benz on the grounds a new TV ad overstates the
self-driving capabilities of the 2017 E-Class.
The consumer watchdog organizations are concerned specifically that
the ad, embedded above, could lead viewers to believe that the E-Class
is effectively an autonomous vehicle, both because it shows a family in
another, entirely conceptual car interacting
while that sci-fi inspired vehicle drives itself, and also because the
driver of the actual E-Class shown in the ad removes his hands from the
steering wheel of the car as it navigates itself left, and continues to
keep them off while the car parks itself.
The open letter also takes issue with the copy used for the voiceover
narration, which does not actually call the E-Class self-driving or
fully autonomous, but which does refer to the vehicle as
“autonomous-thinking,” with “self-braking, self-correcting,
self-parking.” Further, the group cites a print ad which explicitly
referred to the E-Class as “a self-driving car,” something which Mercedes has defended as common industry vernacular, and which they attempted to mitigate later in the campaign with additional fine print disclaimers.
The letter doesn’t necessarily mean an official FTC inquiry will
follow, but the logic in the letter is sound. Car makers have always
taken creative liberties when crafting their TV and print ads, often
creating hyper- or surreal slightly altered versions of reality in order
to activate the aspirational desires of potential purchasers. But as we
move into a world of increasingly automated driving, clarity around
what is, and what isn’t, true self-driving might mean some of that
traditional creative license gets reined in.
Update: In a statement to Reuters, a Daimler spokesperson denied that the ad was misleading and provided the following statement:
“It was and is not our intent to cause any confusion between current
driver assistance systems and the vision of an autonomous future.”
Update 2: Mercedes has now taken the ad out of their
rotation and marked the video as private on YouTube as a direct result
of the claim made by the consumer group, according to Automotive News.
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