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Curtis Rogers of San Francisco says that in the last six months he has earned an average of $750 a month renting out his Toyota Prius through the peer-to-peer car rental company Getaround. |
Owning
a car in a congested city like New York or San Francisco can mean more
hassle than happiness, what with traffic snarls, limited street parking
and expensive garages.
But
Curtis Rogers has figured out a way to turn those psychic costs into a
source of profit. The less he drives, the more he potentially makes.
Registering his vehicle on the peer-to-peer car rental company Getaround, Mr. Rogers, who lives in San Francisco, rents out his Toyota Prius
by the hour or the day, whenever he does not need it. In the last six
months, he has earned an average of $750 a month for essentially doing
nothing but acting as his own rent-a-car company.
“My friends and family back in Texas think I’m crazy,” he said. “But I’ve been really surprised by how much money I’ve made.’’
Mr.
Rogers, whose day job also involves disruptive transportation
technology, is an account operations manager for Lyft, the ride-hailing
competitor to Uber.
Getaround
joins companies like Lyft and Uber — and for that matter, Airbnb — that
enable owners and customers to make use of valuable assets that might
otherwise sit idle much of the time.
And
it is but one example of how smartphone-based technology continues to
upend the traditional car rental business , which was long dominated by
Avis, Enterprise, Hertz and their various subsidiaries.
Continue reading the main story
The
conventional car rental companies, which a decade ago had to respond to
the rise of digital fleet-rental alternatives like Zipcar — which Avis
ended up buying — have had little choice but to continue evolving to
adapt to smartphone upstarts like Getaround.
“For
us, technology is key,” said Sam Zaid, Getaround’s chief executive.
“Our technology makes car rental as easy as owning a car.”
Operating
in 10 cities in the United States, Getaround has signed up about 3,000
car owners. Each owner agrees to let Getaround install a small box under
the car’s dashboard, which tracks vehicle diagnostics, pinpoints the
car’s location at any moment and keeps track of how the vehicle is being
driven. Getaround charges owners $20 a month, and a 40 percent
commission on rental fees.
To
rent a car, which costs $5 to $25 an hour depending on the model, a
customer uses the Getaround app to find a nearby vehicle. A grid shows
its location and whether and when the car is available. The customer can
unlock the vehicle by smartphone, then find a car key that has been
hidden within the vehicle.
All
rental forms are filled out electronically, with no need for the owner
and customer to ever meet. The rental rate includes $1 million of
insurance coverage, as well as roadside assistance.
The
Getaround model is meant for cities with concentrated populations,
which is why its initial markets also include Portland, Ore., Chicago
and Washington.
For
less densely settled, sprawling metropolises like Los Angeles, there
are companies like Skurt, a one-year-old start-up, which will deliver
rental cars to customers. After the drop-off, Skurt drivers head back to
the office by public transportation, a folding bike or even a
skateboard.
Like
Getaround, Skurt does not own the cars. The company contracts with the
major rental companies to make use of their excess capacity. Using the
Skurt app, customers choose the models they want, set the drop-off and
pickup times and locations, and scan their driver’s licenses. Prices
start at about $40 a day.
Skurt
is aiming at the millennial market. And so, unlike traditional car
rental companies, which usually add a surcharge for renters younger than
25, Skurt will rent to drivers as young as 21 at no additional charge.
“Our
customers don’t consider us as an alternative to car rental companies;
they use us as a replacement for car ownership,” said Josh Mangel, 23,
one of Skurt’s founders.
Skurt’s
cars are available in the more heavily populated parts of Los Angeles
and neighboring Orange County, with expansion planned soon to San Diego
and Austin, Tex.
Besides
the considerable costs involved in big fleets of vehicles and large
chains of airport and storefront retail offices, the conventional rental
car companies are also encumbered by longstanding business procedures,
which for customers can mean standing in a slow-moving line at a rental
agency waiting for a paper rental contract to be issued.
That
is one reason that earlier this year, Hertz invested in customer
convenience by taking a stake in Luxe, a San Francisco start-up that
operates as a valet on demand, parking a car when the customer cannot
find a space and then handing it back over again when the customer is
ready. Although Luxe will park anyone’s car, Hertz plans to make it a
service option with some of its rental fleet.
To
make its valet service feasible, Luxe operates only in parts of
Manhattan, Brooklyn, Los Angeles, San Francisco and several other
cities. The company returns a car within 30 minutes of the customer’s
requesting it.
Hertz
plans to enhance Luxe’s convenience by having employees pick up and
deliver cars for customers who rent away from an airport, wherever they
are.
“We’re
on the precipice of very significant changes within the company,” said
Jeffrey Foland, a Hertz senior executive vice president. Over the next
two years, the company will refresh its core technology, including its
customer interface and reservations systems. “We want to make the rental
process no more complicated than a couple of clicks on a mobile
device.”
Enterprise,
which also owns the Alamo and National brands, is betting that the best
way to reduce the stress of a rental is keeping the customer away from
the rental counter. It already operates Enterprise CarShare, a service
similar to Zipcar.
And
now, using Enterprise’s new LaunchPad software, available in 17 North
American cities, a customer who has booked a reservation is greeted at
the rental agency door by an employee holding a tablet. With LaunchPad,
the Enterprise employee has real-time access to the locations of cars in
the fleet. The employee uses a prefilled reservation and takes the
customer directly to the car.
During
the car’s inspection, any dings are photographed on the tablet through
LaunchPad. When the vehicle is returned, the process is reversed, with a
receipt emailed to the renter.
“We’re moving the process from a transaction to an interaction,” said Scott Stephens, an Enterprise assistant vice president.
Avis
is taking a different approach. With its new Avis Now app, the
company’s preferred customers receive automatic notification of the
location of their rental vehicle and a picture of it upon reaching the
rental lot.
Customers
can use Avis Now to change cars while still in the lot, confirm fuel
level and mileage and return the car without assistance. With Avis
vehicles that have connected technology, the app also allows the renter
to open the doors and flash the lights to make the car easier to find.
Yet
none of these advancements address the one basic fact about renting a
car: Like borrowed evening wear, it may fit, but it is still not as
comfortable as your own.
Imagine
one day jumping into your rental vehicle and finding your favorite
radio stations, seat position and temperature all preconfigured, based
on your digital profile. That is a goal that the rental companies say
they are pursuing.
“There’s
an aligned interested between the car manufacturers, Google, Apple and
us,” Mr. Foland of Hertz said. “We’re working with these parties to have
customized vehicles in the near future.”
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